Online portal
Having trouble logging in? Try this:
Make sure that you have a stable internet connection
Try logging in with a different browser
Make sure that you are entering your username and password correctly, and that there are no spaces before or after your username or password
If the issue persists, click the “Forgot Password” button to reset your password via your email
Online Portal Issues
Having issues with any of the online features such as porting, transferring plans or resetting a password?
Make sure that you have a stable internet connection
Check if you have received an email notification at your registered email address. If not, retry the process.
Try logging in through an alternate browser or device.