Issues with setup

I didn’t receive a notification or welcome SMS  

If you completed your purchase and didn’t receive a notification on your device, you can set up your data plan manually:   

1. Open the Watch App on your iPhone and select Watches  

2. Select Cellular/Mobile Data  

Select Set Up Mobile Data and follow the onscreen prompts. If you receive the message "Your provider does not support this service", select the Apple website link below Set Up Mobile Data to search for other carriers. Select Jump to Apple Watch For Your Kids carriers, then BetterRoaming. You will be redirected to betterroaming.com, where you will be able to continue the setup. 

Apple Watch For Your Kids   

BetterRoaming Apple Watch plans only work in Apple Watch For Your Kids mode (formerly known as Family Setup). Please ensure that you have successfully paired your Apple Watch to your iPhone.   

1. Open the Watch App and select Watches  

2. Tap the Information button  

The Family Member option is displayed if the Watch is in Apple Watch For Your Kids mode. If this is not the case, you will first need to unpair the watch from your phone and reset to Apple Watch For Your Kids. This can be done by following these step-by-step instructions  

Pairing Issues   

Your Apple Watch can only be paired to a single iPhone at a time. Ensure that it is not already connected to an existing device. If you are having trouble setting up a BetterRoaming plan due to a pairing issue, please refer to these pages in the Apple Support Centre:   

Set up and pair your Apple Watch with iPhone   

If your Apple Watch isn't connected or paired with your iPhone   

Invalid EID   

2. Make sure that you are typing in the Apple Watch EID, and not your iPhone EID or any other EID   

3. Here is how to find your Apple Watch EID   

4. Enter the EID, leaving out all spaces.  

Issue not resolved

If the issue persists, try disabling, deleting, and reinstalling the eSIM.

To disable the eSIM from the paired iPhone:

1. Ensure the iPhone is connected to Wi-Fi.

2. On the iPhone, open the Settings app.

3. Go to Cellular > Cellular Plans and select the BetterRoaming eSIM.

4. Turn it to OFF.

To delete the eSIM from the iPhone and Watch:

1. Unpair the Apple Watch from the iPhone and select "Erase all" in the Settings app.

2. Reset the Apple Watch to factory settings.

3. In the iPhone Watch app, select the relevant Watch and delete the existing eSIM.

Important: The steps above should allow you to unpair and erase your Apple Watch as intended. However, Apple may update its products or software at any time. If you encounter any issues or the instructions do not match your device, please refer to the official Apple support page before proceeding with the steps below.

To reinstall the eSIM:

1. Log in to your BetterRoaming account.

2. Go to My Plans.

3. If you have more than one active subscription, select the one with the option "Set up the eSIM".

4. Select "Set up the eSIM", then "Reinstall". If the reinstallation was successful, you will see the message "eSIM reinstall operation initiated, please follow the next steps in your Watch".

5. Pair the iPhone and Apple Watch in Apple Watch For Your Kids mode.

6. Open the iPhone Watch app and select the relevant Watch.

7. Select Cellular/Mobile Data > Set up Cellular/Mobile Data.

8. Follow the on-screen instructions.

9. Once the plan installation is complete, remember to reenable the iPhone's eSIM or SIM card.

If you have any further issues at any point, please contact us directly via the button below.