I Have No Data or Internet Connection

There may be several reasons why you cannot use the Mobile/Cellular Data service. Here are some steps that you can take to try and resolve the issue. 
 
1. Do you have signal? 

First, check that you currently have sufficient mobile signal. If not, try and move to a place with clearer signal. For example, if you are indoors, try moving outside if possible and trying again. 
 
2. Is Mobile/Cellular data switched on? 

If you are not currently connected to a Wi-Fi network, please ensure that you have mobile/cellular data switched on. You can do this by going to Settings on your device and selecting Mobile/Cellular Data. 
 
3. Is Data Roaming switched on? 

When you are using the Mobile/Cellular Data service overseas, you will need to switch on Data Roaming. You can do this on your device by going to Settings and selecting Mobile/Cellular Data, then Data Roaming.  

4. Are you using the correct data settings on your device? 

If you can connect to the internet via Wi-Fi but having difficulties when using the Mobile/Cellular Data service, you may be using the wrong connection settings. For more information, please refer to our installation page. 

6. Are you having issues with your internet connection in general, or only with one specific app or website?  

If you are having trouble with a specific app or website, we recommend you contact the app provider or website customer service directly. 
 
7. Try restarting your device 

Some minor issues with iPad can be solved by simply restarting the device and trying again. 
 
8. Check if other people are also affected 

If possible, try and check if anyone else using the BetterRoaming network is having issues. If not, then your problem may be down to your particular device or current location. 

Still having issues? Contact us directly 

If none of the above helped resolve the issue, please contact us directly through the button below, mentioning that you have already followed the above steps.