Support Center
BetterRoaming App
General
- What is an eSIM? What an eSIM is, how eSIMs work, and how they can benefit you
- Compatible Phones Devices compatible with BetterRoaming
- What is eSIM and Dual SIM? Understanding eSIM and Dual SIM technology.
- Will my physical SIM card still work? A BetterRoaming eSIM works alongside any current SIM card.
- Phone Calls, SMS and MMS messages Can I use the BetterRoaming app to make calls and send MMS and SMS messages?
- Can I transfer my eSIM to a new device? Yes, it is possible. As long as your new device is also eSIM-compatible.
BetterRoaming Data Plans
- Available data plans Global, regional, and local BetterRoaming data plans
- How to buy a data plan on the BetterRoaming app Purchase and download a data plan in seconds with our app
- Using a data plan How do I use data on my new eSIM?
- Plan Expiry What to do if you run out of data
- Buying more data How to buy more data if you run out
- Buying multiple data plans How to buy more than one plan for your BetterRoaming eSIM.
- Multiple Plan Management How do I know which of my plans are in use?
Setting up your eSIM
- Downloading your eSIM How to download your BetterRoaming eSIM.
- Labelling data providers/phone lines How to rename your eSIMs and SIM profiles to help differentiate between them
- Default line for Mobile Data Select your default line for mobile data.
- Recovering a deleted eSIM You can easily re-install it for free at any time.
Managing your eSIM
- Switching between SIM profiles How to manage your eSIMs and SIM cards
- Dual SIM status icon How to manage your eSIMs and SIM cards
- Deleting an eSIM How to delete an eSIM on your phone.
- Transferring an eSIM How to transfer a BetterRoaming eSIM or data plan to a new device.
- Checking your data usage How to see how much data you have used.
Travelling with an eSIM
- Data Roaming A guide to using data on your BetterRoaming eSIM
- Buy before you fly Booking an international roaming plan before you travel to your destination
- Tips and tricks Smart ideas to help you make the most of your eSIM data while travelling.
Troubleshooting
- My Service Stopped Working Some reasons why your service may have stopped working.
- My device is locked The app says my device may be locked, what does this mean?
- Plans are not available in my location I received a message saying plans are not available in my destination. Why is this?
