Support Center
Smartphone
Getting started with eSIM
- Will a BetterRoaming eSIM work on my device? A list of eSIM-compatible phones
- How to apply a voucher code Have a promo code? Find out how to apply it here
- How do I get a BetterRoaming eSIM with a QR code? A guide to downloading and installing an eSIM from our website or app
- My QR code isn’t working Troubleshooting issues with the BetterRoaming QR code
- Can I use my regular SIM and a BetterRoaming eSIM together? Using a BetterRoaming eSIM when you already have a primary eSIM or SIM card
- Unlocking your smartphone for eSIM What happens when a device is locked for eSIM usage, and how to unlock it
- How to check if your smartphone is unlocked How to unlock a smartphone for eSIM usage, and how to know if it is unlocked
- Do you have physical stores? Can I buy a BetterRoaming eSIM or data plan in person?
Managing your smartphone eSIM
- Why is my eSIM not working? Troubleshooting issues with the BetterRoaming eSIM
- Does my eSIM come with a phone number? A guide to phone numbers, SMS and data with a BetterRoaming eSIM
- What happens if my plan expires or I run out of data? How to top up your data volume or buy a new plan
- What happens to unused data? What to do if you still have data left on your plan
- How do I set a data limit? How to set data limits and manage your mobile data usage
- Can I uninstall my BetterRoaming eSIM? Removing an eSIM from your device
- When should I set up my eSIM? A guide to installing an eSIM and booking a data plan before you travel
